Yea, after almost one Year I was aloud to order the Red Hat TAM. After a lot of huge Problems it was not so easy to assure my Bosses for the Red Hat TAM. But in fact of our very big growing until 2015 we need a solid Linux Support, and IMHO the Red Hat TAM is the best support for Red Hat Enterprise Linux and spezial for Red Hat Cluster Suite and Red Hat GFS. Also a advice that I can give: Do never buy Red Hat OEM Subscriptions!” because with this you can’t grow with Red Hat Support. That was one Lession that we have to learn hard.
After all I think we became a very good Red Hat TAM, and he I think he has to do a lot of work in the next month 😉 We have a lot of Problems here, or better Challenges.